Our Commitment to Quality
At Sluzarinfraxei, we take great pride in every floral arrangement we create. We are committed to delivering fresh, beautiful flowers that meet our high standards and your expectations.
Satisfaction Guarantee
Your satisfaction is our priority. If you are not completely satisfied with your floral arrangement, please contact us within 24 hours of delivery. We will work with you to make it right.
Quality Issues
If your flowers arrive damaged, wilted, or not as described, please:
- Contact us within 24 hours of delivery
- Provide photos of the arrangement showing the issue
- Keep the flowers and packaging until the issue is resolved
We will assess the situation and offer a replacement arrangement, store credit, or refund as appropriate.
Delivery Issues
If your order does not arrive at the scheduled time or is delivered to the wrong address due to our error, please contact us immediately. We will investigate and provide an appropriate resolution.
Cancellations
You may cancel your order under the following conditions:
- Orders cancelled more than 48 hours before scheduled delivery: Full refund
- Orders cancelled 24-48 hours before scheduled delivery: 50% refund
- Orders cancelled less than 24 hours before delivery: No refund (flowers may already be prepared)
Non-Refundable Items
The following items are generally non-refundable:
- Custom or personalized arrangements made to specific requirements
- Event flowers after the event date has passed
- Delivery fees unless the delivery failure was our responsibility
Substitutions
Due to the seasonal nature of flowers, we may need to substitute certain varieties. We always aim to match or exceed the value and aesthetic of the original selection. Substitutions do not constitute grounds for a return.
How to Request a Return or Refund
To request a return, exchange, or refund:
- Contact us via email at question@sluzarinfraxei.world
- Call us at +1 231 755 6536
- Provide your order number and description of the issue
- Include photos if applicable
Refund Processing
Once your return or refund request is approved:
- Refunds will be processed to the original payment method
- Allow 5-10 business days for the refund to appear on your statement
- Store credits are applied immediately and do not expire
Contact Us
If you have questions about our return policy, please contact us:
- Email: question@sluzarinfraxei.world
- Phone: +1 231 755 6536
- Address: 1595 Lakeshore Dr, Muskegon, MI 49441, United States